Step 3- The Formal Behavioral-Based Interview
The candidate has made it through the resume review and the phone screen, now it's time to meet them in person or virtually and learn more.
I've been using a behavioral-base interview for many years. I believe the best predictor of future behavior is past behavior (this is true in dating too!). As a result, I ask a series of behavior-based questions by competencies to see how a candidate has handled a particular situation in the past to help me determine how they might handle a similar situation in the future. This will help me determine if the leader and the candidate will work well together, if they're a cultural fit, and if they have any habits, we need to be aware of.
Here's how I set up the interview to make sure the candidate understands what I'm looking for.
They usually aren't sure if they've done it or not.
“I'm going to ask you questions about past situations. I'm looking for a specific instance, not "I do that every day". The more specificity the better.
Most of these will tie back to a professional situation, but if you have a personal situation that is more appropriate you're free to share that story.”
Now that I've explained the expectations the interview begins. Here are a few of my favorite questions:
- Tell me about a time when you persuaded someone to make a change.
- Tell me about the last time you lost a deal.
- Tell me about a time you were able to successfully deal with someone, even though that person didn't like you.
- Tell me about the most difficult decision you've made in the last 2 years.
Then I throw in a couple of interesting ones, for my own enjoyment.
- Tell me the last time someone said to you "I can't believe you just did that"
- Are you more likely to ask for forgiveness or permission?
- Tell me about a professional heroic failure- You went to the dry cleaner and picked up your Superman/Superwoman cape in anticipation of saving the day professionally. Then the situation went South on you. What happened?
You can find a complete list of AE and SDR interview questions by competency here.
This interview usually lasts between 60-90 minutes. As always, I allow the candidate to ask the client any questions they have. Since I’m involving the client for the 1st time, this is a great opportunity for the candidate to usually speak directly with the Founder or a top executive.
This more intense interview gives me a much better understanding of the critical thinking skills, sales/objection handling/negotiation skills of the candidate and helps me determine if the candidate will work well with the leader and team.
Assuming everything goes well the candidate will move on to the assessment phase and will have an opportunity to speak with and "ride-along" with a member from the team to get a better feel for the position.